Refund policy

At Quantex, your satisfaction is our priority. We strive to deliver high-quality gadgets that meet your expectations. If something isn’t right, we’re here to help.

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✅ Eligible for Refund or Replacement

We offer refunds or replacements under the following conditions:

1. Damaged or Defective Items

• If your item arrives broken or with quality issues, we’ll gladly replace it or refund your money.

• Just email us clear photos or a short video of the issue within 5 days of delivery.

2. Wrong Item Received

• Received the wrong item, color, or size? We’ll fix it ASAP.

3. Missing Items

• If something is missing from your order, notify us within 5 days of delivery.

4. Item Not Delivered

• If your order hasn’t arrived within 45 days (or 60 days for some countries), we’ll issue a full refund or reship the product.

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❌ Not Eligible for Refund:

• Change of mind after purchase

• Incorrect shipping address provided

• Minor delays in shipping due to customs or local carriers

• Items damaged due to misuse

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⚠️ Return Conditions

• We do not accept physical returns at this time.

• All claims must be reported within 5 days of receiving the item.

• Refunds will be processed to your original payment method within 5–10 business days once approved.

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📩 How to Start a Claim:

Send us an email at info@quantexstores.com with:

• Your order number

• A clear description of the issue

• Photos/videos as proof (for damage or defects)

We’ll respond within 24–48 hours.

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🤝 Our Promise:

We’re a small business focused on quality, speed, and customer happiness. If there’s ever a problem, we’ll always work with you to make it right.